Easy returns

Return & Refund Policy

Last updated: November 12, 2025

Tea towels should make you happy every time you reach for one. If a set doesn't, you have a generous 30 days to send it back, and we keep the process simple.

What can come back

For a full refund, towels should be unused, unwashed and in the condition they arrived, ideally with their original tags and packaging. Please send the complete set of two together, since the pair is sold as one item.

How to start a return

1. Email info@maplesill.com with your order number and which set you'd like to return. A line about why is helpful but never required.
2. We'll reply to confirm your return and the address below.
3. Pack the towels securely and post them to our registered address:

We recommend a tracked postage service, because we can only refund what reaches us. Please keep your receipt until the refund appears. Return postage is paid by the customer unless the return is due to our mistake.

When you'll be refunded

Once your return is on its way and you have shared the tracking number with us, we process your refund promptly to the original payment method. Your bank or card provider may take a few business days to show it. Original shipping charges are not refundable unless the item arrived faulty or incorrect.

Damaged, faulty or the wrong design?

We're sorry if that happens. Email a photo of the problem within 30 days of delivery and we'll put it right at no cost to you, with a replacement set or a full refund, whichever you prefer. You won't need to pay any return postage in this case.

Exchanges

Fallen for a different design? The quickest way is to return your set as described above and place a new order for the one you'd like. Just mention it in your email and we'll keep an eye out for both.

Gifts

If a set was a present, the recipient can return it too. Write to us with the order number or the name the order was placed under, and we can refund the original purchaser or arrange a replacement.

Need a hand?

Email info@maplesill.com with any question about a return. Our customer service email is available 24/7, so feel free to write whenever it suits you.