FAQ

Kitchen-table questions

Frequently Asked Questions

Last updated: November 12, 2025

The questions we hear most, answered plainly. Tap any question to open the answer.

What are the towels made of?

Each towel is 100% cotton, woven for a soft, sturdy hand, with hemmed edges and a small hanging loop. The artwork is printed edge to edge, so there are no plain borders.

Why are the two towels in a set different?

It's on purpose. One towel carries the full scene, the painting as a whole picture. Its partner carries a coordinating smaller-scale repeat in the same colours. Hang the showpiece on the oven door and keep the busier-working repeat for the everyday drying, or display both together; they always look like they belong.

How big are they?

Each towel measures approximately 18 x 28 inches (about 46 x 71 cm), a practical size for drying dishes, covering rising dough or folding over an oven handle. See our Size & Care page for more detail.

Are they actually absorbent, or just pretty?

Both. They're made for real kitchen work: absorbent and lint-light, so they suit glasses and dishes as well as hands. Like most new cotton, they drink up more water after the first wash or two.

Should I wash them before I use them?

Yes, please. A first wash removes finishing residue from the weaving and printing process and noticeably boosts absorbency. Machine wash cold on a gentle cycle, then tumble dry low or hang them on the line.

Will the colours fade?

The print is made to handle regular washing. As with any printed cotton, colours may soften slightly over many washes, which many people find gives the towels a lovely lived-in look. Washing cold and skipping bleach keeps them brighter for longer.

Can I iron them?

Yes. A warm iron smooths them out beautifully, and it's a nice finishing touch if you plan to display a towel or give it as a present.

Are the tile and folk designs embroidered or ceramic?

No. Every design in our Folk & Tile collection is a printed pattern on flat cotton. They're inspired by painted tiles, stencils and paper-cuts, but there's no stitching, embroidery or ceramic involved.

Do they make good gifts?

They're one of our favourite things to give: useful, cheerful and easy to post. A set is lovely tucked into a housewarming basket, a hostess thank-you or a Mother's Day card. If a gift isn't quite right, the recipient can return it within 30 days.

How much is shipping?

Shipping is a $7.99 flat rate worldwide, and FREE on orders of $100 or more. Orders are processed in 1-3 business days, then take 5-9 business days in the U.S. or 10-20 business days internationally, always with tracking. Duties and taxes on international orders are paid by the recipient.

What if I change my mind?

You have 30 days from delivery. Email us first, then send the unused set back to our registered address; there's no restocking fee. The Return & Refund Policy has the step-by-step.

How much does a set cost?

Each set of two towels is $49.99. Two sets come to $99.98, a few cents shy of free shipping, so three sets ($149.97) or any basket of $100 or more ships free.

How do I reach you?

Email info@maplesill.com with your question and, if it's about an order, your order number. Our customer service email is available 24/7.

Still wondering about something? Email info@maplesill.com; our customer service email is available 24/7.

Maplesill is a trademark owned and operated by TOPRICH LOGISTICS LIMITED.

TOPRICH LOGISTICS LIMITED
FLAT/RM 3002 30/F
ENTERPRISE SQUARE THREE
NO 39 WANG CHIU ROAD
KOWLOON BAY KL

Email: info@maplesill.com
Good to know: our customer service email is available 24/7.

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